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Clothing & Heraldry PSID

"We Deliver Pride"

About Veteran Medals Program

The Clothing and Heraldry Product Support Integration Directorate is responsible for the issuance of medals, decorations and awards to Army veterans and their next of kin.

For veterans who were discharged or retired prior to 1 October 2002, Medals may be requested by sending a written request along with a copy of the DD 214 or other discharge papers, and death certificate if applicable, to:

National Personnel Records Center (NPRC)
Military Personnel Records
1 Archive Drive
St. Louis, MO 63138

The request can also be submitted electronically through the NPRC website - http://www.archives.gov/veterans

For veterans who were separated, discharged or retired after 1 October 2002, Med https://www.hrc.army.mil

NPRC/HRC-STL are responsible for determining eligibility of the medals and an electronic file is sent to the Clothing and Heraldry PSID for shipment of the medals. Status of individual requests that have been sent to Clothing and Heraldry PSID can be found at - https://www.veteranmedals.army.mil. For status of individual requests that have not yet been sent to Clothing and Heraldry PSID, please contact NPRC at mprstatus@nara.gov als may be requested by sending a written request along with a copy of the DD 214 or other discharge papers to:

U.S. Army Human Resources Command - Fort Knox
Attn: AHRC-PDP-A
1600 Spearhead Division Avenue
Ft. Knox, KY 40122

The customer service number at HRC is 1-888-276-9472. The HRC web site is: https://www.hrc.army.mil

The Clothing and Heraldry PSID customer service toll free number is 1-877-827-9026.

Check Status

To Check Status of Medals order please send an email to usarmy.natick.tacom.mbx.ilsc-veterans-medals@army.mil.

Frequently Asked Questions

      • If there is an item missing that IS listed on the packing slip please contact 1-877-827-9026 Option #4 or email usarmy.natick.tacom.mbx.ilsc-veterans-medals@army.mil.
      • Please email our office at usarmy.natick.tacom.mbx.ilsc-veterans-medals@army.mil
      • There is a cost for a display set of medals for military organizations. To obtain permission for a display set, you must provide a written justification and send it to:


        COMMANDER
        US ARMY HUMAN RESOURCES CMD
        ATTN: AHRC-PDP-A
        1600 SPEARHEAD DIVISION AVENUE, DEPT 480
        FORT KNOX, KY 40122-5408

      • The National Personnel Records Center is responsible for the issuance of certificates. You can contact them either by phone at 314-801-0800 or email mprstatus@nara.gov and ask for the status of your certificates.

        Please note that certificates are NOT automatically issued with medals. You must specifically request certificates in addition to medals. They are NOT issued from the Philadelphia office and will NOT be included in the package with the medals.

      • To see an explanation of medals, pictures and award criteria, please scroll up to U.S. ARMY BADGES, AWARDS, MEDALS, RIBBON ACCOUTERMENTS AND ATTACHMENTS PICTURES AND DESCRIPTIONS.
      • Unless the Silver Star is listed as #5 SILVER STAR MEDAL and the Bronze Star is listed as #10 BRONZE STAR MEDAL, it is not the Silver Star or Bronze Star MEDAL but the Silver Service Star or Bronze Service Star which denotes the number of campaigns the veteran participated in to earn the medal that the service star is attached to. These Silver Star and Bronze Stars are small ATTACHMENTS that can be found on the service ribbon and drapes of the other medals.
      • Please check the packaging slip against the items that you received. If any are missing from the Packaging Slip, call 1-888-276-9472 to notify our customer service team.
      • We do not issue the medal – we only issue the ribbon with the 1960 device. You may purchase the full size medal from a commercial vendor.
      • For veterans who were discharged or retired prior to 1 October 2002, Medals may be requested by sending a written request along with a copy of the DD 214 or other discharge papers to:

        National Personnel Records Center (NPRC)
        1 Archives Drive
        St. Louis, MO 63138-1002

        The request can also be submitted electronically through the NPRC website - http://vetrecs.archives.gov/

        For veterans who were separated, discharged or retired after 1 October 2002, Medals may be requested by sending a written request along with a copy of the DD 214 or other discharge papers to:

        Army Human Resources Command (AHRC)
        Awards & Decorations Branch (AHRC-PDP-A)
        1600 Spearhead Division Ave.
        Fort Knox, KY 40122-5408
        You can contact the Army Human Resources Command at:

        phone: 1-888-ARMYHRC (1-888-276-9472)

        email: usarmy.knox.hrc.mbx.tagd-ask-hrc@mail.mil

        The AHRC web site is: https://www.hrc.army.mil

        NPRC/AHRC are responsible for determining eligibility of the medals and an electronic file is sent to the Clothing and Heraldry PSID for shipment of the medals.

Notice For Current Active Duty, Reserve or National Guard Soldiers

OFFICERS AND SOLDIERS CURRENTLY ON ACTIVE DUTY OR A MEMBER OF A USAR OR NATIONAL GUARD UNIT SHOULD CONTACT THEIR UNIT PERSONNEL SECTION FOR INFORMATION ON OBTAINING REPLACEMENT MEDALS.

Other Useful Links


Notice: The appearance of external links or third-party trademarks does not constitute endorsement by the U.S. Army of the website or the information, products, or services contained therein. For other than authorized activities such as military exchanges and MWR sites, the U.S. Army does not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the stated purpose of this website.

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